Thank you for shopping with Pure Natural Shilajit Pakistan. This Shipping Policy explains how we process, dispatch, and deliver your orders across Pakistan.
Order Processing
Orders are typically processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next business day. You will receive a confirmation once your order is placed.
Delivery Time
- Major cities: 2–4 working days
- Other cities and towns: 3–5 working days
- Remote areas: 5–7 working days
Delivery times are estimates and may vary due to courier delays, weather, or public holidays.
Shipping Charges
We offer free delivery all over Pakistan on standard orders. Any applicable courier charges will be shown at checkout before you confirm your order. For bulk or wholesale orders, shipping terms are agreed separately.
Cash on Delivery (COD)
We support Cash on Delivery across Pakistan, along with direct bank transfer. For COD orders, please keep the exact amount ready at the time of delivery.
Order Tracking
Once your order is dispatched, you may receive a tracking number via SMS, WhatsApp, or email (where available). You can also contact us on WhatsApp at +92 3005117659 for order status.
Delivery Areas
We currently deliver across Pakistan. If you are unsure whether we deliver to your area, please contact us before placing your order.
Failed Delivery or Re-attempts
If you are unavailable at the time of delivery, the courier may attempt delivery again or contact you. If an order is returned to us due to repeated failed delivery attempts or an incorrect address, we may contact you to arrange re-dispatch. Additional courier charges may apply.
Incorrect Address
Please ensure your delivery address and phone number are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect information.
Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery with photos of the packaging and product. We will review the issue and arrange a replacement or resolution where appropriate.
Returns and Exchanges
For information about returns and exchanges, please see our Return & Refund Policy. Because our products are food supplements, opened or used products cannot be returned for health and safety reasons. Damaged, wrong or expired items must be reported within 48 hours of delivery.
Contact Us
If you have any questions about shipping or delivery, please contact us:
- WhatsApp: +92 3005117659
- Contact page: https://purenaturalshilajit.pk/contact/
Last updated: November 2026