Pure Natural Shilajit Pakistan
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Return & Refund Policy

Thank you for choosing Pure Natural Shilajit Pakistan. Because our products are dietary supplements / food products, we follow strict health, safety and hygiene standards. This Return & Refund Policy explains when a return, replacement or refund is possible and how to request one.

1. Food Supplement & Hygiene Policy

For health and safety reasons, we cannot accept returns of opened, used, partially used, or tampered products. Once a supplement seal is broken, the product can no longer be resold or verified for safety. This applies to resin, drops and capsules.

We also cannot accept returns based on personal preference — for example taste, smell, colour, texture or consistency — because shilajit is a natural resin and slight variations between batches are normal.

2. When We Accept a Return

We will review returns or replacements in the following cases:

  • Damaged in transit — the product arrives broken, leaking, crushed or otherwise unusable.
  • Wrong item received — you received a different product, size or quantity than ordered.
  • Expired or defective product — the product is past its expiry date or has a manufacturing defect.
  • Missing item — an item is missing from your order.
  • Unopened and sealed product — returned within 7 days of delivery, unused, with the original seal, packaging and proof of purchase intact.

3. Report Window

For damaged, wrong, expired or missing items, please contact us within 48 hours of delivery. Reports received after this window may not be eligible, as we cannot verify how the product was handled after delivery.

4. What Is Not Eligible for Return

  • Opened, used or partially used supplements.
  • Products with broken seals, missing labels, or damaged packaging caused after delivery.
  • Products stored incorrectly (for example, exposed to heat, moisture or direct sunlight) after delivery.
  • Products purchased on sale, clearance or with a discount code.
  • Bulk, wholesale or distributor orders (these are governed by separate wholesale terms).
  • Requests made after the 48-hour (damage/error) or 7-day (unopened) window.
  • Change of mind on an opened product.

5. How to Request a Return or Replacement

Please contact us on WhatsApp at +92 3005117659 or through our Contact page and include:

  • Your order number
  • The name and batch number printed on the product
  • Clear photos or a short video of the product and its packaging
  • A brief description of the issue

Our team will review your request and respond within 2–3 business days. Please do not send products back before receiving return instructions from us.

6. Return Shipping

If the return is due to our error (damaged, wrong, expired or missing item), we will cover the return shipping cost or arrange a replacement at no extra charge. If the return is for an unopened, sealed product under Section 2, the customer is responsible for return shipping charges, and the original delivery charges are non-refundable.

7. Refunds

Once a returned product is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 7–10 business days using the original payment method where possible, or by bank transfer, JazzCash or Easypaisa for Cash on Delivery orders.

Refunds are issued for the product price only. Original shipping charges are non-refundable unless the return is due to our error.

8. Replacements and Exchanges

Where stock is available, we may offer a replacement instead of a refund. If the same product is unavailable, we may offer an alternative of equal value or a refund, whichever you prefer.

9. Order Cancellations

You may cancel an order free of charge before it is dispatched. Once an order has been handed to the courier, it is treated as a delivery and this Return & Refund Policy applies. To cancel, contact us as soon as possible on WhatsApp.

10. Adverse Reactions and Health Concerns

If you experience an unexpected reaction after using any of our products, stop using it immediately and consult a qualified healthcare professional. You may also contact us so we can record the batch details and assist you. Our products are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary.

11. Counterfeit or Quality Concerns

If you suspect a product is counterfeit or does not match our published lab reports, please contact us with photos and the batch number. We take quality concerns seriously and will investigate every report.

12. Contact Us

For any question about returns, refunds or this policy:

Last updated: November 2026